118. Jill Campbell – Own Your Career

ROG episode 118

“You have to own your own career.” – Jill Campbell

“Be humble.” – Jill Campbell

“Be really mindful that there are a lot of other people in your life, and in the organization, that got you where you are. Pay back that good grace you got from everybody else.” – Jill Campbell

Jill Campbell

Guest Bio:

Jill Campbell is the President and Chief People and Operations Officer for Cox Enterprises, a private, family-owned company based in Atlanta, Georgia, with nearly $20 billion in annual revenues and nearly 50,000 employees. In her role, she leads the people solutions, real estate, aviation, facilities, security, and corporate affairs departments.  

Previously, Campbell served as Chief Operations Officer of Cox Communications. In this role, she oversaw the company’s day-to-day operations, ensuring company-wide alignment with competitive strategies to enhance marketplace execution and grow the company’s nearly 7 million residential and business customers.

Campbell joined Cox in 1982 as Director of Communications in Oklahoma City, where she also served as Customer Service Manager and acting General Manager. She later served in several roles for Cox operations, including Vice President and General Manager for Cox’s Bakersfield, California, and Santa Barbara, California, operations; vice president of customer operations for Cox in Phoenix; and vice president and general manager for Cox’s Las Vegas operation. In 2001, she was promoted to Senior Vice President of Operations for the Eastern Division, and in 2011, she expanded her role to oversee operations for the company’s entire field operations.

A graduate of the University of Nevada, Las Vegas, Campbell also earned an MBA from Oklahoma City University. She is currently on the board of directors for the Atlanta History Center and Georgia Power and is a member of the International Women’s Forum. Jill is a member of the International Coaching Federation and is also a Certified Master Coach.

She previously served as a board member for several nonprofit organizations, including United Way, Boys & Girls Club of America, YMCA, Woodruff Arts Center, Girl Talk and the WICT Foundation. She also served on the boards of the California, Arizona and Nevada cable television associations. In April 2017, Campbell was inducted into the Cable Hall of Fame. In 2004, Campbell received the Atlanta Women in Cable Telecommunications (WICT) Woman of the Year Award, and in 2008, she was honored by WICT as its national Woman of the Year. She was ranked number two in Cablefax’s 2015 Most Powerful Women in Cable. In 2020, Campbell was honored with the Alumni of the Year Award from the University of Nevada Las Vegas. She is married with three children and two granddaughters.

R.O.G. Takeaway Tips:

  1. Have your own career path and plan.
  2. Make your intentions known.
  3. Know you’re always on stage.
  4. Find a sponsor.
  5. Don’t assume that people know what you’ve done (Share your successes).
  6. Take time to mentor others.
  7. Be aware of your surroundings, and be kind.
  8. It’s not all about you. It’s about the team.
  9. Be humble.


Coming Next:

Episode 119, Building Bridges Coaching Tips for Generous Leaders with Shannon Cassidy. Topic: Behavioral Style Adaptation 


Jill Campbell, Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.

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