102. Liane Davey – The Cardinal Rules of Conflict
“The number one (mistake on teams) is they fight for their own truth before fighting for the other person’s truth.” – Liane Davey
Liane has never climbed Mount Everest (and never will). So far, she’s never been in space. She doesn’t even have an Olympic gold medal (although she did win the grade 9 Phys Ed award). But the prize for solving the most difficult team challenges is named after her (no, not really, but someday it probably will be).
For the past 25 years, Liane has researched and advised teams on how to achieve high performance. Known as the “teamwork doctor,” she’s worked with teams from the frontlines to the boardroom, across a variety of industries, and around the globe from Boston to Bangkok. In working with hundreds of teams, including 26 Global Fortune 500 companies (and counting), she has developed a unique perspective on the challenges that teams face – and how to solve them.
Beyond her work in the boardroom, Liane is a New York Times Bestselling author of You First: Inspire Your Team to Grow Up, Get Along, and Get Stuff Done and The Good Fight: Use Productive Conflict to Get Your Team and Organization Back on Track. She is also a regular contributor to Harvard Business Review and has been sought by several media outlets, including CNN, NPR, USA Today, The Globe & Mail and Forbes, for her expertise on increasing productivity, enhancing engagement, developing leaders, and as one client put it, “dealing with the damn drama!”
As a keynote speaker, Liane has spoken for audiences as big as 2000 and as intimate as 20. Regardless of the size, she delivers the perfect combination of education and entertainment that leaders and teams need to get unstuck and make an impact on their organizations. She gets even the most serious audiences laughing by telling it like it is—including stories about many of the unbelievable situations she’s experienced working with (and on) teams. (And, by the way, she’s not afraid to admit that she learned most of these lessons the hard way). In between the laughter and stories, she provides a proven model and framework, along with the latest research, so that attendees walk away with the tools to start making their teams better from the moment they leave the room.
Liane’s clients include Amazon, Walmart, TD Bank, RBC, AMD, Google, Bayer, KPMG, Aviva, Maple Leaf Foods, and SONY Interactive Entertainment. Liane has experience and expertise across a wide range of industries, but with each client, she customizes her keynotes so that your audience feels like she “gets” you and has been working with your organization for years.
R.O.G. Takeaway Tips:
- Do less. (One Yes, Three Less)
- Be kind, not nice.
- Work on your credit rating by understanding others better through curiosity.
- Validate others.
- Don’t break any of the three Cardinal Rules: 1. Don’t tell others what they think. 2. Don’t tell them who they are. 3. Don’t tell others how/what they feel.
- Liane’s Book – The Good Fight
- Liane Davey on LinkedIn (In/lianedavey)
- 1 Yes and 3 Less
- You Aren’t Strategic Enough – YouTube
- How to Prevent Conflict on Your Team – YouTube
- Conflict Resolution in the Workplace:
- Network Diversity Index Quiz
Episode 103, Building Bridges Coaching Tips for Generous Leaders with Shannon Cassidy. Topic: Benefit of the Doubt.